Fagan contracted with Grainger.com as Senior User Experience Architect. She created wireframes for a subscription feature and for an award-winning persistent mini-cart and one-page checkout.
Grainger.com had contracted with an outside vendor to provide subscription functionality. Grainger.com required many more complex considerations than the vendor’s out-of-the-box functionality could handle.
As her team’s most-experienced member, Fagan became the project lead. She worked closely with the business stakeholders. She made sure back-end developers vetted the designs. She insisted on usability testing. In three months, she delivered the final document containing user flows, architecture, page designs, and content.
Fagan completed the project in the shortest amount of time in the vendor’s history. Grainger.com revenue increased dramatically following its Auto-Reorder launch.
Grainger.com subscription wireframes PDF 5874