Oprah Winfrey had a very large active fan base around the world. The Oprah.com message boards were an important part of the fan community. They were in need of a redesign and code update.
The message boards were written in a proprietary code based on Python. At the time, no one on Oprah.com staff had the skills to work on them. No one knew what could or could not be done with the user interface.
Fagan learned Python and the proprietary code and went on to redesign, recode, debug, and maintain the message boards. The boards continued to be a vital part of Oprah.com as well as a fantastic forum for user feedback on Oprah.com interface designs.